Need help? You’ve got questions, we can help you get answers.
Complete the contact form and you will receive a response within 24 hours. If you have questions or problems with an order, please include your order number in the message field.
For our international customers who are having issues placing your order, please follow these instructions –
Place Items into cart.
Review items in your cart and immediately click on “Calculate Shipping” before proceeding further.
First select country for example, Australia.
Then select the territory.
Finally enter the applicable postal code.
Click update and it should then provide the available shipping options.
Click proceed to checkout
On the checkout screen, your zip/postal code should already be entered at the bottom along with your State (Territory) and Country Code. Make a note as to this information. You will need to enter your specific suburb, but if any information changes at the bottom at any time you are entering the rest of your information, you should be able to change it back to what should be correct. If the shipping charges change, they should recalculate automatically once you re-enter the correct suburb, state and country codes. We are having an issue where once you tab past the zip/postal code field, the system wants to change the state and country fields automatically. So we hope this helps in understanding where the glitch in our system seems to be impacting our international customers. We are working diligently to get this corrected.
If you have any further problems, please contact us directly for more help.
“I want to thank you for teaching me all about the Prebiotin fiber. Since I have started, my digestive system has been so much more regular than it has been in years. I have had no constipation, which was always a problem for me before, and now my weight is getting better as I am not as hungry as I used to be. Thank you so much!”
Ida May G., York Springs PA